Network Services Engagement Manager Job Vacancy at American ...
Job Title:Network Services Engagement Manager-TX-1103771
Description
The Network Services Engagement Manager position is responsible for the planning, directing and coordinating activities of enterprise-level network services engagements.? This position will be expected to function at the highest level in technical coordination and project management ? planning, scheduling, and controlling of projects and initiatives to meet objectives (i.e., performance, cost, and time goals while controlling or maintain the scope).? This person will also specify goals, strategy, staffing, scheduling and identification of resources.? Coordinates activities of personnel to ensure network engagements progress on schedule and within budget.
In addition, this position will guide the team in migrating current processes and documentation to be aligned with ITIL Service Management.? Represent Enterprise Network Services interests, and manage processes end-to-end so as to ensure optimal overall performance.
Additional Responsibilities include:
????????? Ensure business goals are met
????????? Track engagement charges and ensure accuracy in chargebacks
????????? Manage service request(s) from end users and ensure they are tracked, updated,
communicated to requestors when appropriate, and resolved in accordance with established Service Level Objectives
????????? Assist in gathering requirements related to network service engagements
????????? Coordinate and participate in service engagement pre and post review meetings
????????? Assist in tracking service level objectives / metrics of internal service delivery to the enterprise
????????? Assist in research where needed in support of IT Service Delivery
Qualifications
Qualified candidates will possess:
????????? ITIL certification at the Expert Level of higher is desired
????????? Certification in Project Management by a recognized project management organization (Project Management Institute ? PMP Certification) highly desired
????????? Computer Literacy and experience with the Microsoft Office Suite including Microsoft Project
????????? Ability to work well in a team environment
????????? Basic understanding of networking infrastructure
????????? Ability to interact effectively with employees and vendors with various skill sets and backgrounds
????????? Strong organizational and analytical skills to support problem solving initiatives
????????? Excellent oral and written communication skills
????????? Self-starter with a high level of initiative
????????? Able to work with minimal supervision, flexible, work well under pressure
????????? 5+ years of project management experience on large network/infrastructure projects using structured PM practices with project planning tools such as Microsoft Project
????????? Lead both technical and non-technical discussions
????????? Proven ability to build and facilitate relationships at all levels of the organization, both internally and externally
????????? Commitment to system functionality and user satisfaction in rapidly growing and changing environments
????????? Ability to handle multiple projects simultaneously and communicate requirements and status effectively
????????? Demonstrate problem solving skills, have strong presentation and analytical skills and possess a string desire to work in a fast-paced environment
????????? Provide vision and strategy for maturing the existing processes and creating new ones
????????? Ensure quality of deliverables
????????? Be the escalation point for resolution of network integration issues
Job
: IM-Networking
Primary Location
: US-TX-Dallas
Job Posting
: Oct 4, 2011
Unposting Date: Oct 11, 2011
Equal Opportunity Employer
: American Airlines is an Equal Opportunity Employer.
Work Schedule*
: Full-Time
To Apply;
http://www.aacareers.com/us/frame_index.htm?index.shtml
Tagged as: Network Services Engagement Manager Job Vacancy at American Air Lines US-TX-Dallaslatin pj harvey sons of anarchy season 3 hydrangeas charlie hunnam charlie hunnam life quotes